Head of Client Experience & Online Reputation (Fintech)

Hytech in Kuala Lumpur is seeking an experienced leader to manage customer service and online reputation in a fast-paced fintech environment. The role involves defining client experience strategies, setting performance metrics, and ensuring operational excellence in live trading support.

The ideal candidate should have 6–10 years in customer service or client experience roles, with strong analytical and communication skills. The position is critical to maintaining the company's reputation and delivering exemplary support.