Head of Client Implementation & Transformation

Key Responsibilities
Leadership Team Development Lead and develop the regional implementation function across Singapore, Philippines, and other assigned Asia markets. Provide leadership, coaching, and support to implementation and digital delivery teams. Build a high-performing implementation culture focused on accountability, collaboration, client experience, and continuous improvement. Develop team capability, succession planning, and future organizational structure as the business grows. Partner closely with Operations, Client Success, Sales, Finance, Product, and Technology teams to ensure alignment across the onboarding journey. Implementation Governance and Delivery Excellence
Own the implementation methodology, governance framework, and onboarding standards across assigned markets. Establish consistent implementation processes, templates, project governance, and best practices. Ensure successful delivery of client implementations, migrations, technology deployments, and se...