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Head of Complaint Handling (all genders)

Greiner · Frickenhausen, Baden-Württemberg, Germany

Location
Frickenhausen
Job Type
Full-time
Posted
July 05, 2026

Job Description

Your Challenge

We are looking for a skilled and driven leader to join our global quality team. As the Head of Complaint Handling, you will take ownership of the complaint handling process at the group level for the Preanalytics (PA) and Bioscience (BS) business units. You will lead the harmonization, optimization, and efficient management of complaint handling for both regulated and non-regulated products. Your focus will be on ensuring compliance, customer satisfaction, and continuous improvement.

Your main responsibilities will include:

  • Define and implement compliant, efficient, and global complaint handling processes, ensuring adherence to regulatory requirements and best practices.
  • Manage the intake, registration, and task assignment of incoming complaints from sales and product management.
  • Ensure timely investigation and closure of complaints while maintaining compliance standards.
  • Foster cross-function...

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