Head of Conduct Management.Injaz - Client Experience and Conduct

Head of Conduct Management Injaz – Client Experience and Conduct

Join to apply for the Head of Conduct Management Injaz – Client Experience and Conduct role at Mashreq

To lead and manage the Bank’s Consumer Protection and Conduct Risk agenda, ensuring robust governance and alignment with regulatory expectations. By partnering with key stakeholders and overseeing the Mashreq Code of Conduct, the role drives compliance, awareness, and continuous improvement in consumer rights and conduct risk standards.

Key Result Areas

• Co‑ordinate & communicate regular progress of Consumer Protection and Conduct related gap‑assessments and implementations along with necessary escalation of roadblocks through necessary forum.
• Directing and initiating appropriate remedial / mitigation actions as per discussions at the risk committees to ensure that significant risks/exposures are understood and managed efficiently and in a timely ma...