Location
singapore
Job Type
Full-time
Posted
June 30, 2026
Job Description
Responsibilities
- Planning of department’s resource to meet or exceed the SLA
- Managing the team’s cost within budget
- Manage the team’s performance and resources to ensure delivery of efficient and responsiveness in service to both internal and external customers
- Manage outsourcing partners/vendors
- Resolve any complaints from clients due to the mistakes by the staff and institute the necessary changes so that such mistakes will not be repeated
- Collaborate with internal & external stakeholders on Unit’s related matters
- Engaging Stakeholders on the products and processes – streamline the processes.
- Liaising with BU especially when they have new products or initiatives / campaign from BU on the processes & SLA
- Liaise with internal & external stakeholders, including agents & banks to ensure Trade Finance services are effected timely.
- Work with ITD on the system and application related m...