Head of Customer Care & Experience — Ecommerce

A well-established company is looking for a Customer Care Manager to lead a multi-channel customer care team in Wes-Kaap, South Africa. The role includes ensuring exceptional customer experience, managing ecommerce fulfilment operations, and recruiting a passionate team. Candidates should have strong experience in contact centers, leadership skills, and a background in CRM systems. This position requires on-site work and the ability to motivate staff in a dynamic environment.
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