Head of Customer Experience - B2B Logistics

About the opportunity

We are partnering with an ambitious, fast‑growing business operating across fulfilment, manufacturing, technology, and AI solutions to appoint a Head of Customer Experience. This is a senior leadership role for a commercially minded, people‑focused leader who thrives in fast‑paced environments and has a proven track record of driving customer success and revenue growth at scale.

You will lead the Customer Experience function, taking ownership of revenue growth, retention, and long‑term strategic partnerships across the existing customer portfolio. Leading a team of Client Development Managers, you will set the direction for how our client engages, grows, and retains its customer base – building a high‑performing, commercially driven CX function that operates as a relationship‑led engine for revenue growth.

You will also act as the most senior strategic partner to the highest‑value customers, while empowering your team...