Job Description
Role Overview
As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. This senior leadership role combines strategic transformation, operational excellence, and human‑centred innovation to deliver exceptional, data‑driven experiences that strengthen loyalty and commercial growth.
Leading a multi‑regional customer experience function with responsibility for a team of ~100 people, you will lead large‑scale change across digital, human, and automated channels to create a seamless, omnichannel service ecosystem that empowers customers and teams alike.
Reporting to the Director of Operations, you will define the strategic vision for customer service while driving measurable outcomes in satisfaction, efficiency, and revenue enablement.
Key Responsibilities
- Strategic Leadership – Define and execute a comprehensive global customer service strategy aligned with IG’s business ob...