Head of Customer Operations & Collections — FinTech Payments

A leading recruitment agency seeks a General Manager: Customer Operations & Collections to transform and scale its customer service and debt collections function. This on-site position in Cape Town involves designing systems, implementing tools, and establishing KPIs in a high-growth environment. The ideal candidate has over 5 years of relevant experience, strong leadership skills, and is comfortable with rapid change. Join a fast-growing fintech committed to responsible credit practices and positive consumer outcomes.
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