Job Description
We’re looking for a dynamic and experienced Head of Customer Service to join our clients team. In this pivotal leadership role, you’ll oversee a dedicated Customer Support Advisor and grow a team, ensuring the delivery of exceptional service across every customer interaction. Your mission will be to drive team performance, streamline support operations, and embed a culture of excellence that puts the customer at the heart of everything they do.
You’ll be responsible for coaching and mentoring the team, enhancing their communication, problem-solving, and service skills while fostering a high-performing, growth-oriented environment. By managing workflows, monitoring key support metrics, and handling escalations, you’ll ensure they consistently exceed expectations. You'll also act as the voice of the customer within the business, identifying trends, resolving pain points, and collaborating with cross-functional teams to improve processes and elevate the customer experience.