Job Description
Service strategy & governance
Define and implement global service management strategies and governance frameworks for Omya OS&S to ensure consistency and compliance.
Performance monitoring & reporting
Define and own the KPI framework and target-setting for OS&S service performance (availability, SLA adherence, quality, cost, customer satisfaction). Establish a reliable performance reporting cadence and deliver accurate, actionable reports and insights to OS&S leadership and Omya executive stakeholders.
Continuous improvement
Identify, prioritize and sponsor initiatives to optimize service delivery, reduce costs, increase efficiency and raise customer satisfaction across OS&S. Use KPI analysis, customer feedback and benchmarking to drive targeted improvement programs and measure benefit realization.
Stakeholder collaboration
Partner closely with OS&S service delivery teams, business units and regional stakeholders to align s...
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