Head of Customer Success - Retail Brands- Stoke-On-Trent

Purpose Of The Role:

• You will lead & coach our customer-facing colleagues, heading up our customer relationships across multiple brands & retailers.


• Deliver excellent relationships with clients, clear communication to the field & delivery of KPIs.


• Drive profitable growth of existing business & the development of new opportunities, specifically across Retail clients and brands.


• Delivering the overall strategy for retail clients, with clear objectives on what the team will set out to achieve & how this will be delivered will be key to the success of this role.


• You will lead the Dee Set accounts team to ensure we are representing the Company as the UK's leading provider of end-to-end retail solutions.


• Ensure overall accountability for the account P&L, managing both sales & margins on both existing & new business.


• Identify growth & development opportunities for Dee Set services across retai...