Location
singapore
Job Type
Full-time
Posted
June 25, 2026
Job Description
About the Role
We’re building something ambitious in Singapore and we are looking for a commercially minded Head of Customer Success to lead the charge. This newly created senior leadership role has full ownership of the customer lifecycle across a growing, enterprise customer base. You will shape how Customer Success drives revenue, retention, and long‑term value in a modern subscription business.
Key responsibilities include:
- Own the end‑to‑end customer lifecycle from onboarding through to renewal and expansion.
- Drive ARR growth through retention, expansion and reduced churn.
- Build and embed a metrics‑led culture, owning KPIs such as NPS, CSAT, adoption rates, renewal rates and customer lifetime value.
- Partner closely with Sales, Services and Leadership to align on growth strategy.
- Develop scalable, programmatic approaches to engage both enterprise and mid‑market customers.
- Elevate Customer Success into a true ...