Head of Customer Success

Head of Customer Success

Our client is a high-growth EdTech SaaS company transforming how accounting and finance professionals complete their continuing education. Through a podcast-first, subscription-based platform, they deliver accredited, on-demand learning experiences that combine the engagement of media with the rigor of professional compliance.

The Opportunity

You will join as the first-ever Head of Customer Success, taking over an Implementation, Onboarding, Account Management, and Technical Support team of 18, and supporting the entire $20M+ ARR book of business. As the SVP Growth's right hand, you will be the driver of Customer Success scale and maturity, bringing in the processes, playbooks, and technology stack that will enable this team to grow from churn minimizers to expansion maximizers.

Skills & Requirements Needed to Succeed

• You currently lead Customer Success at a B2B SaaS firm that focuses on Small-to-Mid-Mar...