Head of Customer Success

Job Title - Customer Success Head Company Name: Asset Infinity (Regd as PcsInfinity Pvt Ltd) Job Location: Noida (Onsite) Experience: 15 Years CTC: Confidential* Joining: Immediate – 15 Days Number of Openings: 1 Profile Summary: We are seeking a highly experienced and motivated professional to lead our Customer Success Head. The ideal candidate should have 15 years of experience in Customer Success within Product-Based B2B SaaS organizations, preferably across ERP, CRM, HRMS, SCM, Asset Management, or similar enterprise solutions. The role will be responsible for driving customer satisfaction, retention, growth, and operational excellence across different Geographies. Roles & Responsibilities Develop and implement Customer Success Strategies to drive customer satisfaction, retention, and business growth across all zones. Oversee customer support operations, including daily tickets, upsell opportunities, and churn reduction initiatives. Collaborate with Sales and Marketing teams to ide...