Location
CHARLOTTE
Job Type
Full-time
Posted
June 22, 2026
Job Description
**About this role:**
The Head of Enterprise Digital Platforms & Experiences team within Digital, Data, & AI (DDAI), part of Consumer Banking and Lending (CBL), is seeking a Head of Digital Identity. This Director-level role is responsible for the enterprise platform that digitally identifies and verifies customers and prospects across channels and lines of businesses - enabling secure, seamless, and trusted customer experiences across channels and lines of business. The role spans the full customer identity ecosystem, including identity proofing, verification, reusable identity capabilities, and AI-enabled identity intelligence embedded in key journeys. This leader will define and deliver a multi-year enterprise strategy, while partnering closely with the lines of businesses, Authentication, Fraud, Risk, Compliance, Operations, Data & AI, and Technology teams to modernize how identity is established, managed, and leveraged across the enterprise. The ideal candidate brings str...
The Head of Enterprise Digital Platforms & Experiences team within Digital, Data, & AI (DDAI), part of Consumer Banking and Lending (CBL), is seeking a Head of Digital Identity. This Director-level role is responsible for the enterprise platform that digitally identifies and verifies customers and prospects across channels and lines of businesses - enabling secure, seamless, and trusted customer experiences across channels and lines of business. The role spans the full customer identity ecosystem, including identity proofing, verification, reusable identity capabilities, and AI-enabled identity intelligence embedded in key journeys. This leader will define and deliver a multi-year enterprise strategy, while partnering closely with the lines of businesses, Authentication, Fraud, Risk, Compliance, Operations, Data & AI, and Technology teams to modernize how identity is established, managed, and leveraged across the enterprise. The ideal candidate brings str...