Head of Global Retail Training & Development

About the Role

The Head of Global Retail Training and Development plays a pivotal role in the shaping of our retail evolution. As we expand our footprint and elevate our retail experience, this role is instrumental in building a more service‑led culture, strengthening execution discipline and instilling a greater sense of pride in our brand. The role will drive a global training strategy that moves beyond product knowledge to true client engagement – equipping teams with tools and skills to deliver consistent and exceptional experiences. A core focus is to embed a stronger service mindset and improved selling skills at the Expert level and coaching our Store Leaders to inspire, guide and elevate their teams. The successful candidate should be strategic, agile, and has proven track record in driving retail excellence in large scale organizations and multiple store formats. The role requires close collaboration with our markets and continued strengthening of our retail tra...