Head of Key Account Management – Malaysia

Head of Key Account Management – Malaysia

Malaysia

Full-time

Job Description

We are seeking an experienced Head of Key Account Manager to drive the growth of our CFD brokerage operations in Malaysia.

Responsibilities

• Build, lead, and scale a high-performing Key Account Manager team for client acquisition, onboarding, and retention.
• Create and execute a data-driven strategy to boost client lifetime value, conversions, and revenue.
• Set, monitor, and optimize team KPIs and sales metrics to consistently hit targets.
• Own the full sales and account management process, providing structure, training, and clarity.
• Ensure high-quality service at all client touchpoints with responsive, proactive support.
• Deliver a consistent, branded client experience aligned with company values and tone.
• Enforce proper CRM and pipeline usage for clear visibility and control over key metrics.
• Use...