Location
Milton Keynes
Job Type
Full-time
Posted
May 04, 2026
Job Description
Head of Managed Services
Location: Northwich - Hybrid with occasional travel to Milton Keynes
Permanent | Senior Leadership Role
About the Job
We are recruiting a Head of Managed Services to lead and evolve a critical, high‑impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio is scalable, resilient, commercially sound, and delivering an outstanding customer experience. This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments at scale.
Core Responsibilities
- Own and deliver the managed services strategy, ensuring the portfolio is scalable, commercially sound, and aligned to wider business obje...