Head of Network Operations in Toronto

Lead the future of telecommunications with Ericsson as Head of Network Operations in Toronto, Ontario. This role demands a blend of strategic vision, leadership, and operational excellence.
As a key member of the Market Area Americas Networks Leadership team, you'll be accountable for fulfilling all contractual obligations to customers, driving product initiatives and optimizing network planning. Your extensive knowledge of the Ericsson Networks Domain and financial acumen will enable growth through automation and AI, ensuring superior customer service and profitable growth.
Key Responsibilities:
• Fulfill all contractual obligations toward customers
• Drive quality improvements through collaboration with service lines
• Identify opportunities for automation and AI adoption
• Manage existing contract scope changes
• Lead a team of Customer Operations Managers effectively
Requirements:
• Bachelor’s degree in engineering required
• 15 years in telecommunicat...