Head of Operational Risk, Controls and Quality

General Overview

We are hiring a Head of Operational Risk, Controls & Quality for our client, a fast-growing insurance organization operating across multiple lines of business. This senior leadership role is responsible for strengthening first-line governance, operational resilience, quality assurance, and regulatory compliance across Health, Life, Motor, Marine, Aviation, and broader P&C portfolios.

The role plays a critical part in supporting business scale and multi-line expansion while ensuring strong operational discipline, customer experience, and regulatory alignment. The successful candidate will embed robust risk and control frameworks, lead quality and complaints oversight, and act as a key partner to senior leadership, regulators, and external stakeholders.

Key Responsibilities

Operational Risk & Controls

• Lead enterprise-wide Non-Financial Risk Assessments (NFRAs) across all lines of business.
• Monito...