Head of Operations

Joint Electronic Teller Services Limited · Hong Kong, Hong Kong Island, Hong Kong

Location

Hong Kong

Job Type

Full-time

Posted

July 01, 2026

Job Description

RESPONSIBILITIES
Business Operations
Manage the execution of operational processes for the organization, such as transaction adjustments, settlement reconciliation, and also provide support on MIS reporting
Maintain and ensure up-to-date of operation manuals and other procedures of the department
Design the operational process and step-by-step procedure to support changes on existing business products/services and new business products/services
Manage the customer hotline service to ensure all enquires are properly handled
Manage complaint cases to ensure properly settled and documented
Responsible for user account management function and the related revalidation
Support any other operational works required for delivering services to customers/business partners
Quality Assurance
Manage the team to conduct user acceptance test for any changes on IT systems, both for internal use and ext...
        

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