Head of Partner Experience MX Global

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

YOUR MISSION

As Head of Partner Experience, Marketplace Experience, you will be the strategic and operational owner of Glovo's end-to-end Partner Experience across 22 countries, ensuring every partner, from independent restaurants to global retail chains, sees Glovo as a platform that works for them, not just with them.

You will hold full accountability for how partners experience their relationship with Glovo Support, including ownership of the partner dispute process triggered by customer refunds and compensations. This is a nuanced and high‑stakes remit: you will design fair, scalable policies ...