Head of Public Facilities and Services Department

Job Title: Head of Public Facilities and Services Department
Department: Public Facilities and Services
Reporting To: Director, Institutional Empowerment Office

Job Summary

Responsible for leading and overseeing facilities management and public services across all academy locations. The role ensures effective maintenance operations, contract management, corporate health & safety compliance, and uninterrupted service delivery in line with approved policies, procedures, and business continuity plans. The position supervises facilities, classrooms, archiving, cleaning, security, hospitality, and related service contracts.

Key Responsibilities

Leadership & Management

• Develop departmental goals, operational plans, KPIs, and monitor performance against targets.

• Lead and guide the team to enhance service quality, efficiency, and effectiveness.

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