Head of Quality and Account Management

This job is with Driver and Vehicle Standards Agency , an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About the job

Job summary

Can you work collaboratively with both internal and external stakeholders to ensure that customer service is at the heart of everything we do?

Do you have experience of interpreting monitoring information (MI), analysis, and industry intelligence to gain insight into trends, risks and opportunities?

If so, we'd love to hear from you!

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We're working hard to:

• make roads safer
• improve services for o...