Head of Service Delivery – CSS Multi CEA at Ericsson

Confidential · Kenya, Kenya, Kenya

Location

Kenya

Job Type

Full-Time

Posted

June 13, 2026

Job Description

Job Description
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1, networks in more than countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are …

Head of Service Delivery – CSS Multi CEA
What you will do:
Proven experience in building and managing Operational relationship with the customer not only on delivery but also post-delivery support and excel in management of escalations.

An extensive network in the Business Area and Service Delivery organizations to enable program outcomes in needs of escalations for people and product critical aspects

Must ensure sales forecast accuracy for the quarter being delivered and a relatively solid forecast of growth in net sales for the financial year

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