Head of Service Delivery

International SOS · new delhi, delhi, India

Location

new delhi

Job Type

Full-time

Posted

June 24, 2026

Job Description

Head of Service Delivery 
About the Role 
We are seeking an experienced Head of Service Delivery to lead and strengthen the Service Delivery platform across the IMEA region. This role oversees concierge and travel service programs delivered to global clients across multiple industries. You will drive service excellence, client experience, people leadership, quality, compliance, and financial performance while working closely with regional and global stakeholders. 
Key Client Segments 
Banking and Wealth Management 
Telecommunications, Automotive, Airlines, Hospitality and Retail 
Key Responsibilities 
Client and Service Excellence 
Champion a culture of client focused service delivery. 
Review and define contract scopes, KPIs, and SLAs within global frameworks. 
Ensure readiness of Service Delivery teams to meet contractual expectations. 
Drive effective escalation management, complaint handling,...
        

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