Head of Service Operations

239 KPI Elevators Inc · Makati, Metro Manila, Philippines

Location

Makati

Job Type

Full time

Posted

June 10, 2026

Job Description

Description
In charge of executing corporate objectives/initiatives (i.e. KPI's, productivity, conversion rate, call out reduction, etc).
Accountable for and leads maintenance operations in the unit in line with global guidelines.
Understand the current and future opportunities for the maintenance business in the unit and define and implement local and global maintenance development actions, which cover processes, product offering and ensure the KONE Pricing Policy is followed.
Evaluate critical equipment problems and resolve it
Establish and maintain high-level relationships with customers to promote the KONE’s products and services and resolve disagreements over the terms and conditions of maintenance agreement
Establish operating budgets; monitor the cost, effectiveness, and reliability of maintenance activities to optimise resources, prioritise spending, and ensure that standards are met.
Evaluate the results ...
        

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