Head of Servicedesk Invoice B2B (Paternity Leave Cover)

Are you an action-oriented leader with long experience in Customer Service? Do you have great experience in the invoice and billing area? Then this position can be for you! My name is Anna Markgren, and I am responsible for B2B Customer Service within Telia. We are now looking for a Head of Service Desk Invoice B2B to join my team based in Solna by having a key role within the business unit B2B Customer Service. 

What you’ll do:

As the Head of Service Desk Invoice B2B, you will be overall responsible to lead a large organization of service desk teams from different sites in Sweden and make sure they are delivering on our service commitments to Telia Sweden Business customers. The role includes the responsibility to continuously deliver efficient and qualitive service in accordance with our overall key performance indicators and strive to improve and optimize our way of working towards our customers. 

In this position you will be part of th...