Head of US Consumer Cards (USCC) Customer Service, MD, C16

US Consumer Cards (USCC) Operations is responsible for delivering customer-centric operational services across the credit card lifecycle. The organization supports and executes core processes including Customer Service, Credit, Collections & Recovery, and back-office functions including accountant maintenance, disputes, and fulfillment services. The organization is focused on driving efficiency and modernization through automation and leveraging AI to enhance customer experience and support business growth.

USCC Operations Customer Service is a critical function within USCC Operations, leading customer contact centers and delivering exceptional service experiences across voice and chat channels. The organization supports over 8,000 FTE globally, executing at scale while maintaining strong focus on service quality, operational efficiency, and controls.

**Role Summary** **:**

The Head of USCC Customer Service is responsible for the vision and strategic leaders...