Head of Voice & Virtual Operations

Standard Chartered in Dubai is seeking a Unit Head - Voice & Virtual to lead strategic initiatives across the Client Care Centre. This role involves overseeing large-scale service operations while ensuring high-quality interactions for clients across voice and virtual channels. The ideal candidate will have extensive experience in managing customer operations, demonstrate excellent leadership skills, and possess a graduate degree in business or a related field. Join a dynamic bank that values diversity and inclusion, offering competitive salary and comprehensive benefits.
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