Job Description
Description
Provide excellent customer service to all Medicare Advantage members.
Assist with coverage and claims related questions.
Accurately interpret benefits and policy provisions for all products.
Conduct research and follow-up for prompt resolution.
Work efficiently in a high volume call center while maintaining a professional, polite manner.
Research, investigate and triage customer issues of concern and dissatisfaction as assigned.
Advocate for the customer: explain benefits in a detailed and courteous manner so they are understood.
Skills & Qualifications
Need to be tech savvy
Call center experience and understanding metrics/expectations
Computer literacy
Must have excellent phone etiquette and professional demeanor
Understand how to resolve customer service issues effectively and efficiently
Empathy is crucial for success in this role
Prior healthcare experience is pre...
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