Healthcare Team lead

Job Title: Supervisor / Team Leader – Healthcare Customer Service (Inbound & Outbound) Department: Customer Service / Healthcare Operations Reports To: Team Manager / Operations Manager Location: (Onsite / Hybrid / Remote) Experience Required: 4–8 years (minimum 2 years in a team-handling role) Job Summary We are seeking an experienced Supervisor / Team Leader to manage Healthcare Customer Service operations, including inbound and outbound call handling. The ideal candidate will lead a team of customer service executives, ensure high-quality patient and payer interactions, meet SLA and quality benchmarks, and drive continuous performance improvement while adhering to healthcare compliance standards. Key Responsibilities Team Leadership & People Management · Supervise and manage a team of inbound and outbound healthcare customer service agents. · Assign daily workloads, manage rosters, and ensure optimal staffing coverage. · Conduct regular coaching sessions, performance reviews, and ...