Healthcare Virtual Assistant | Mandarin Bilingual (Onsite)

Overview

Snapscale is looking for a Mandarin Bilingual Healthcare Virtual Assistant who can work onsite to join our team and play a key role in ensuring a seamless patient experience. If you have strong communication skills in Mandarin and English , attention to detail, and a passion for healthcare, we’d love to hear from you!

Key Responsibilities

• Verify patient benefits and insurance coverage
• Reactivate past patients and maintain engagement
• Answer inbound calls and assist patients with inquiries in Mandarin and English
• Follow up on appointment confirmations and reminders
• Make outbound calls to leads and potential patients
• Schedule and reschedule patient appointments efficiently
• Process prescription refills in accordance with clinic policies
• Manage electronic medical records (EMR) accurately
• Audit laboratory results and follow up on missing or pending r...