Help Desk Analyst (Granada)

Be part of Stefanini! At Stefanini we are more than 30.000 geniuses, connected from 41 countries, doing what they are passionate about and co-creating a better future. We are looking for you to join as Help Desk Analyst L1.

• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Assist with user account management, including password resets and access permissions.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Document all incidents and resolutions in the help desk ticketing system.
• Provide excellent customer service and ensure high levels of customer satisfaction.
• Stay up-to-date with the latest technology trends and industry advancements.
• Assist with IT projects and initiatives as assigned.

• Studies related to information technology, can be at tech...