Help Desk Analyst I

Description We are looking for a Help Desk Analyst I to support daily technology needs for a logistics operation in Long Beach, California. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and delivering responsive support in a fast-paced environment. The person in this role will handle incoming service requests, troubleshoot Microsoft Windows systems, and assist employees with access and account-related concerns. Success in this position requires strong communication, practical problem-solving ability, and a customer-focused approach to technical support.

Responsibilities:
• Respond to service desk requests and provide timely assistance for hardware, software, and user access issues.
• Diagnose and resolve routine technical problems involving Microsoft Windows and Windows 10 workstations.
• Support account administration tasks in Active Directory, including password resets and user a...