Location
San Antonio, Texas
Job Type
Full-time
Posted
May 16, 2026
Job Description
Help Desk Analyst
Location: In-person SAWS HQ
Type: Part-time (32 hours per week)
Start Date: ASAP
End Date: 12/31/2026
Job Summary
The Help Desk Analyst is responsible for providing first level problem resolution and support to the SAWS' user community, documenting problems, escalating to higher levels as necessary and coordinating repairs by outside vendors. May assist customers via remote access, phone, or in person.
Essential Functions
" Provides first level support and follow-up, through the Help Desk, to the SAWS' user community regarding computer operations, hardware components, and software applications on multiple platform environments.
" Interviews user, analyzes user...
Location: In-person SAWS HQ
Type: Part-time (32 hours per week)
Start Date: ASAP
End Date: 12/31/2026
Job Summary
The Help Desk Analyst is responsible for providing first level problem resolution and support to the SAWS' user community, documenting problems, escalating to higher levels as necessary and coordinating repairs by outside vendors. May assist customers via remote access, phone, or in person.
Essential Functions
" Provides first level support and follow-up, through the Help Desk, to the SAWS' user community regarding computer operations, hardware components, and software applications on multiple platform environments.
" Interviews user, analyzes user...
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