Help Desk Manager- Lowell, AR- Second Shift

Wachter is looking for a Full time Help Desk Manager in Lowell, AR for the 2pm-11pm.
The Help Desk Manager is responsible for leading Wachter’s multi-tier technical support operations, ensuring exceptional service delivery across incident management, request fulfillment, and customer support channels. This role oversees Help Desk Supervisors and support staff while driving operational excellence in a fast-paced, ISO-certified, ITIL-aligned environment.

The ideal candidate is a strong people leader with experience managing technical support teams, enforcing service standards, optimizing workflows, and improving customer satisfaction. Success in this role requires strong operational discipline, leadership presence, analytical thinking, and hands-on experience with ServiceNow or similar ticketing platforms.

Responsibilities:

Lead and manage multi-tier Help Desk and technical support teams

Oversee daily operations across phone, email, c...