Location
United States
Job Type
Full-time
Posted
June 20, 2026
Job Description
Our Client, a Commercial Banking company, is looking for an OSS Help Desk Phone Analyst for their Richmond, VA/Remote location. Responsibilities:
+ Help Desk Phone Analyst provides support in the form of troubleshooting and triaging activities for standard problems encountered by end-users to determine a Resolution and often provides educational training on various systems supported by Originations Servicing Support (OSS).
+ Each Phone Analyst Adheres to Compliance regulations and adheres to Client Policies and Procedures related to the scenario.
+ If the Phone Analyst is unable to resolve the related issue the call will get escalated to a more experienced OSS teammate to further triage and resolve the issue and/or work closer with Level 2 Production Support for a resolution.
Requirements:
+ 1-3 years Help Desk environment
+ Excellent listening, verbal, and written communication skills
...
+ Help Desk Phone Analyst provides support in the form of troubleshooting and triaging activities for standard problems encountered by end-users to determine a Resolution and often provides educational training on various systems supported by Originations Servicing Support (OSS).
+ Each Phone Analyst Adheres to Compliance regulations and adheres to Client Policies and Procedures related to the scenario.
+ If the Phone Analyst is unable to resolve the related issue the call will get escalated to a more experienced OSS teammate to further triage and resolve the issue and/or work closer with Level 2 Production Support for a resolution.
Requirements:
+ 1-3 years Help Desk environment
+ Excellent listening, verbal, and written communication skills
...