Help Desk Team Lead — SLA & Knowledge Base

Ncr in Buenos Aires is seeking a SAS Supervisor to lead support team leaders and ensure that service levels are met. The role requires excellent communication skills and the ability to maintain relationships with customers while adapting global processes to meet local needs.

The ideal candidate will have strong organizational acumen, proficiency in MS Office, and a commitment to corporate goals. Responsibilities include managing Call/Incident Management operations, supporting management with key metrics, and participating in continuous improvement processes.