Help Desk Technician

Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Durango, Colorado. This Long-term Contract position is centered on handling daily support requests, resolving common desktop and user issues, and delivering responsive service in a fast-moving manufacturing setting. The role supports both onsite and remote users while helping maintain stable access to business systems, devices, and collaboration tools.

Onsite /Local is preferred, although remote may be possible based on experience.


Responsibilities:

•Oversee the incoming support queue, assess request urgency, and ensure tickets are addressed within expected timeframes.

•Deliver first-level assistance for desktops, laptops, and end-user technology, resolving routine technical problems efficiently.

•Investigate and fix issues involving Windows systems, Microsoft 365 applications, printers, peripherals, and ba...