Help Desk Technician

A well-established professional services firm is seeking a Help Desk Technician to join its four-person IT Helpdesk team in the Hackensack, NJ office. This role is responsible for delivering high-quality technical support to internal users while maintaining strong service standards, responsiveness, and attention to detail.

Key Responsibilities

• Provide technical support for hardware, software, and mobile devices


• Troubleshoot and resolve issues related to Microsoft Windows 11 and Microsoft 365 applications (Outlook, Word, etc.)


• Support and coordinate video conferences via Microsoft Teams and Zoom


• Maintain and track equipment inventory


• Document support activity accurately wi...