Help Desk Technician (Medellín)

Open to candidates located in Colombia.

Requirements

• Excellent command of the English language (Written and verbal).
• Minimum 3 years of IT Help Desk or Systems admin experience.
• Working Knowledge of Microsoft 365, Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers, General software installation, and troubleshooting.
• DMS setup and troubleshooting, printers and print servers, fax, VPN, Cisco, Networking, Wireless, Remote Monitoring, and Management software.
• Web Filtering.

Desired Qualifications

• Knowledge of Dealer Management Systems like CDK, DealerTrack, Reynolds Reynolds.
• Other common auto dealership software.
• Degree in Computer Science, Information Technology, or related fields.
• Microsoft certifications.
• Cisco Certifications.

Responsibilities

• Taking support calls and providing customer serv...