Job Description
About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider.
Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership.
We provide executive-level, white-glove support.
Opening Solvere One has an open position for a Help Desk Technician, Tier 2, to provide support from our Dulles, Virginia headquarters.
The duties of the position include fielding incidents via phone and email escalated from Tier 1 technicians.
Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other requests on to Tier 3 technicians.
Employees will be expected to remotely interact with clients daily in various capacities....
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