Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for users in Merrillville, Illinois. This Long-term Contract position is ideal for someone who enjoys resolving access issues, supporting desktop environments, and delivering reliable first-line assistance across Microsoft-based systems. The role focuses on maintaining smooth user operations through prompt troubleshooting, account support, and coordination with broader infrastructure teams when advanced issues require escalation.

Responsibilities:
• Administer user access by handling account provisioning updates, password assistance, lockout resolution, and related permission requests.
• Deliver front-line support for desktop and end-user technical issues, including basic connectivity problems and general Windows environment troubleshooting.
• Perform approved security-related user support tasks such as application whitelisting and other routine access control ac...