Location
West Malling
Job Type
Full-time
Posted
July 09, 2026
Job Description
Helpdesk Administrator
Location: West Malling, Kent
Salary: £28,000
Hours: Monday to Friday
About the Role
An exciting opportunity has arisen for a Helpdesk Administrator to join a growing Facilities Management business based in West Malling.
Working as part of a busy and supportive team, you'll play a key role in coordinating maintenance requests, supporting engineers, and ensuring clients receive an outstanding level of service. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
Duties & Responsibilities
* Log and manage reactive maintenance requests through the CAFM system
* Allocate jobs to engineers and subcontractors
* Monitor work orders to ensure service level agreements (SLAs) are achieved
* Liaise with clients, engineers, and suppliers to provide updates on outstanding works
* Raise purchas...
Location: West Malling, Kent
Salary: £28,000
Hours: Monday to Friday
About the Role
An exciting opportunity has arisen for a Helpdesk Administrator to join a growing Facilities Management business based in West Malling.
Working as part of a busy and supportive team, you'll play a key role in coordinating maintenance requests, supporting engineers, and ensuring clients receive an outstanding level of service. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
Duties & Responsibilities
* Log and manage reactive maintenance requests through the CAFM system
* Allocate jobs to engineers and subcontractors
* Monitor work orders to ensure service level agreements (SLAs) are achieved
* Liaise with clients, engineers, and suppliers to provide updates on outstanding works
* Raise purchas...
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