Helpdesk Coordinator

Remote Recruitment is hiring a Helpdesk Coordinator for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

• Triage, prioritise and assign incoming IT support tickets efficiently
• Provide fast and effective first-line technical support via phone, email and chat
• Escalate complex technical issues to second and third-line support engineers
• Maintain helpdesk SLAs and produce regular performance and trend reports
• Update the internal knowledge base with common issues, solutions and workarounds
• Onboard new users and coordinate device setup and system access provisioning

Requirements

• 2+ years of IT helpdesk, service desk or technical support experience
• Familiar with helpdesk platforms such...