Helpdesk Support Agent – Public Hotline (Shift-Based)

Helpdesk Support Agent – Public Hotline (Shift-Based)
📍 Location: Singapore

🕒 Employment Type: Full-Time

📅 Work Schedule: 44 hours per week, 5.5 days/week, rotating shifts including weekends & public holidays
About the Role

We are looking for a customer-focused Helpdesk Support Agent to join our frontline support team. This role involves handling public-facing hotline calls, providing first-level resolution, and ensuring timely follow-up through various support channels (calls, emails, chatbot). The ideal candidate is calm under pressure, has excellent communication skills, and is comfortable working in a shift-based environment. Key Responsibilities

Respond to public hotline calls as the first point of contact.

Provide first-call resolution for common issues and user inquiries.

Escalate and liaise with support or product teams to resolve more complex issu...