Location
Rochedale
Job Type
Full time
Posted
June 21, 2026
Job Description
We are looking for a capable Helpdesk Support Analyst to support a range of systems across a national retail environment.
This role is ideal for someone with a solid IT support foundation who wants to expand into Microsoft 365, Salesforce, and retail system support. You’ll handle day-to-day support while gaining exposure to more complex issues and business systems.
A key focus of this role is supporting Salesforce-based customer service workflows, with training and development provided.
Key Responsibilities
- Provide support across Windows environments and end-user devices
- Support Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive)
- Manage users and access in Active Directory and Entra ID
- Triage and resolve tickets across standard IT platforms
- Provide Salesforce user support
- Assist with basic networking issues (e.g. connectivity, VPN)
- Support endpoint setup, imaging, patching, and p...