Job Description
Job Summary:
This is an onsite contract role based at Palo Alto Headquarters. The Help Desk/Support Engineer is responsible for the design, implementation, and ongoing management of the organization’s device ecosystem. This role focuses on automating the lifecycle of hardware and virtual desktops to ensure a seamless, secure, and zero-touch experience for our global workforce. You will serve as the subject matter expert for Apple and Windows management and our cloud desktop infrastructure.
Technical Environment
Apple (macOS & iOS): Jamf Pro
Windows & Android: Microsoft Intune / Endpoint Manager
Virtual Desktop: Amazon WorkSpaces (AWS)
Scripting: PowerShell, Bash, Python
Key Responsibilities
1. Unified Endpoint Management (UEM)
Daily Operations: Perform daily upkeep, system maintenance, and regular patch management for all managed endpoints to ensure security and stabil...